SRS Industries
Design and Manufacture of
Captive Spring Loaded Screw Knob Fasteners


Product Returns

If you are not satisfied with the original condition and/or performance of your purchased item, you may return the item within 15 days from ship date for a refund or replacement. To qualify for refund or replacement, items must be returned in their original packaging with all tags and stickers attached. Contact us to receive a return authorization (RA) number and instructions. Please have your order number available.

Note the following:

  1. To obtain the RA number, please provide us with the order number and reason for the return.
  2. Returns must include the original invoice or packing slip with the RA number.
  3. We will not accept returned merchandise without a return authorization (RA) number. Returns received without authorization will not be processed for refund or exchange.
  4. Once you receive a return authorization you may return unused items, in the original box with all accessories, warranty cards, owner's manuals, etc. within 15 days for an exchange or refund. Non-defective returns will be charged a 35% restock fee.
  5. Returns without the complete original packaging will not be accepted.
  6. Shipping and handling is non-refundable except in the case of defective merchandise shipped with in the United States (as determined by us).
  7. Shipping for returned merchandise must be pre-paid by the customer.
  8. Please allow 4-6 weeks from the date we receive the return for credit.
  9. Returns must be shipped to us via UPS, FedEx or USPS Priority Mail for tracking/confirmation purposes. We assume no liability for loss or damage of returned packages, therefore we recommend you purchase insurance from your shipper.
  10. Returning merchandise nullifies your ability to take advantage of any promotions or rebates that may be associated with it.

Please ship all return merchandise to the following address:

SRS Industries
Attn: C/S Department
6977 Scenic Drive
Sault Ste Marie, Michigan 49783



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